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Privacy policy

Personal and Non-Personal Information We Collect 

Information You Provide:  When using our Websites, Applications, receiving services at our Locations, or making a purchase at one of our Locations,  you may choose to or we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Information”). Personally identifiable information may include, but is not limited to:

  • Name
  • Email address
  • Mailing/physical address
  • Telephone number
  • Credit card number
  • User name
  • Date of birth

In connection with our intake form, scheduling system, and Websites, you might provide other voluntary personal information including, but not limited to:

  • Your Allergies 
  • Other service preferences

We collect Personal Information from you when you choose to participate in our offers and programs or when you otherwise provide information directly to us, including when you register with us, schedule an appointment with us, receive a service, purchase products, review products, participate in our interactive features or otherwise interact with us on our Websites or in our Locations. 

Non-Personal Information:  In addition, we may also collect non-personally identifiable information, such as IP addresses (which identify your device), pages viewed, computer type, screen resolution, operating system version, Internet browser type and version, information collected through cookies, pixel tags, web beacons, and other technologies, and other data (“Non-Personal Information”).  Because Non-Personal Information does not personally identify you, we may collect, use, and disclose Non-Personal Information for any purpose. Non-Personal Information will be retained only for so long as to fulfill a legitimate business need.

Aggregate Information:  We may aggregate Personal Information so that the aggregated information does not personally identify you or anyone else, such as by using Personal Information to calculate the percentage of our customers who live in a particular area (“Aggregate Information”). In some instances, we may combine Non-Personal Information with Personal Information (such as combining your name with your geographical location). If we combine any Non-Personal Information with Personal Information, the combined information will be treated by us as Personal Information as long as it is combined, and may aggregate any information collected in a manner which does not identify any individual.

You may choose not to provide some of your Personal Information to us, but this may prevent us from providing our services or products to you, or limit our ability to provide you with the level of service that you would otherwise expect from us.  For example, we cannot confirm a scheduled reservation without consent to contact you via email, text message, or phone. 

From time to time, we may use or augment the personal information we have about you with information obtained from other sources, such as public databases, social media platforms, and other third parties. For example, we may use such third-party information to confirm or verify information or to better understand your interests by associating demographic information with the information you have provided.

Use of information

To provide the level of service we believe you expect from us, we may use your Personal Information in the following ways.

Transactional Purposes: We use your Personal Information to: 

  • Schedule, confirm, and provide services. Communicate with you about our products or services.
  • Process payment for goods or services.
  • Process and fulfill any orders that you have placed.
  • Personalize your service experience and shopping experience with us by noting your individual needs.

Marketing and Promotional Purposes: We use your Personal Information, commercial information, demographic information, internet or other electronic activity, geolocation data, and inferences to:

  • Send you our email newsletter.
  • Send direct mail communication.
  • Personalize your service experience and shopping experience with us by  presenting services, products, or promotions tailored to you
  • Run contests promotions, and giveaways
  • Enroll you in our loyalty program or communicate with you about our loyalty program
  • Allow you to use, communicate, and interact with others on our Websites, including our chat system. 

Mobile Terms of Service
May May Salon
Last updated: February 27, 2024

The May May Salon mobile message service is operated by May May Salon. Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to May May Salon SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of May May Salon through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, information, and purchases (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, events, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with May May Salon. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Analytical Purposes: We use your other identifying information, internet activity and browsing history, commercial information, demographic information, and geolocation data to analyze preferences, trends, and statistics.

Maintenance and Improvement of Services and Website: We use your Personal Information, commercial information, and internet activity and browsing history to:

  • Provide and maintain our services
  • Provide and maintain functionality on our website, including our chat system or review features
  • Handle your customer service requests
  • Help us diagnose technical and service problems and administer our Locations, websites and apps.

Review and Content Creation Purposes: We use your Personal Information, commercial information, to display content that you have created and allowed us with express permission to display on our website and services and on social media and other advertising.

Security and Fraud Prevention: We use your Personal Information, other identifying information, commercial information, financial information, geolocation data, internet activity and browsing history, and inferences to protect this website, our company, and others and to prevent fraud, theft and misconduct.

When We Share Information with Third Parties

Our Service Providers: We may contract with companies or persons to provide certain services including credit card processing, scheduling software, shipping, data analysis and management, promotional services, etc. We call them our Service Providers. We provide our Service Providers with the information needed for them to perform these services. 

Our Affiliates: We may share personal information with businesses controlling, controlled by, or under common control with any May May Salon brands.

Law Enforcement and Courts: In certain instances, we may disclose your contact information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to May May Salon brands or to others. We may also disclose your contact information when we believe the law or legal process requires it.

Cookies

“Cookies” are small amounts of data that a website can send to your web browser and store on your computer. It is our policy not to save sensitive data, such as passwords or credit card information in cookies.

Most web browsers are initially set up to accept cookies. You have the option of disabling or refusing cookies at any time in your browser preferences. However, note that some parts of our Websites will not function properly or may be considerably slower if you refuse cookies. For example, without cookies, you will not be able to set personalized preferences, and/or may have difficulty completing transactions.

The use of cookies is an industry standard, and as such, you will find that most major websites use them.  We may use cookies to improve the quality of our service when you visit our web site and other web sites of interest to you. We may use cookies to identify who you are, tailor and optimize our products, services, and advertising to suit your personal interests, estimate our audience size, assist our online merchants to track visits to and sales at our web sites and to process your order, track your status in our promotions, contests, and giveaways, and/or analyze your visiting and email interaction patterns.

Please note that not all tracking will stop even if you delete cookies.

We use Google Analytics on our Websites to collect usage data, to analyze how users use the Websites and to provide advertisements to you on other websites. For more information about how to opt-out of having your information used by Google Analytics, visit https://tools.google.com/dlpage/gaoptout/.

Advertising and Online Tracking

We may use third-party servicing technology and service providers to serve ads on our behalf across the Internet and sometimes on our Sites. They may collect information about your visits to our Websites, and your interaction with our products and Services. They may also use information about your visits to send you targeted advertisements for goods and services. This information is collected through the use of a pixel tag, or similar technology which is industry standard technology used by most major websites. If you would like more information about this practice and to know your choices about not having this information used, please visit http://www.networkadvertising.org/managing/opt_out.asp.

We may also share Website usage information about visitors to our Websites with selected third parties for the purpose of targeting our Internet banner advertisements on our websites and other websites. To do this, we use web beacons and cookies provided by our third-party ad server on our Site. In connection therewith, such third parties may have access to and use information about your online usage activity. The use of advertising cookies and web beacons sent by such third-party Web servers is standard for commercial activity in the Internet industry.

Visiting Third-Party Websites

Our Websites may contain links or references to third-party websites. These websites are outside of our control, and the privacy policies of these sites may differ from our own. Please be aware that we have no control over these third-party websites and our Privacy Notice does not apply to such websites. We encourage you to check the terms of use and privacy policies of such websites before disclosing any personal information via such websites. The privacy notice of the third-party website will govern how information collected from you is used by the owner of the website. You can always know what website you are on by checking the Uniform Resource Locator (URL) in the location bar within your browser.

Social Sharing

To provide our customers with new ways of sharing content, we may enable some of our online content to be shared on social websites through hosted sharing links and icons. Users who share content and links through their social media profiles should be aware that all activities of this nature are public.

Please note: when you share (with or without adding your own comments) any of our content on your social media profile, that action is governed by the privacy notice of that social media platform, and not May May Salon's Privacy Policy. We do not track or store a record of those comments or actions.

If you choose to participate in posting or sharing activities, you are electing to share and display such public activities via our Websites. Due to the public nature of your posting or sharing your posts may be included in RSS feeds, APIs and made available to other websites via other formats. As a result, your public activities may appear on third-party websites, blogs or feeds. We are not responsible for any personal information you choose to make public via your shared posts.

Opting Out Of Marketing And Transfers; Updating Information About You

We want to communicate with you only if you want to hear from us. You can opt-out of our use and disclosure of your personal information for marketing purposes and customer satisfaction surveys, and/or withdraw your prior consent for same, by the methods provided below. Upon requesting an opt-out, your consent will be withdrawn; however, please note that it often takes some time to process these requests. Therefore, you may receive promotions scheduled before our receipt of your withdrawal of consent. If you prefer not to receive direct marketing from us, click the unsubscribe link (where available) in any email message to cancel. 

If you would like to update or correct your email address, mailing address or other contact information with us, please contact us through Whatsapp: 0818884200.

Please note that any requests to remove or update your contact information may take up to 7 business days to be processed.

We may need to contact you via phone or email to address questions or issues specific to your order, entry, etc., even if you have opted to not receive marketing communications from us. We contact you only in ways compatible with your communication choices. To the extent necessary for such purposes, we take reasonable steps to make sure that your contact information is accurate, complete, current, and otherwise reliable.

Please note that if we delete your Personal Information, many of our services will not work the same. Some examples include, but are not limited to:

  • Returns: We will not have the ability to look up your receipt or order in our system. In order to process a return or refund, we will require proof of purchase from the customer and if the customer is unable to provide proof of purchase, the transaction will be treated as an unreceipted return in accordance with our return policy.
  • Customer Service: Our ability to handle customer service requests may be limited. We will not have the ability to look up prior orders or account information and may request proof of purchase in order to service your needs.
  • Online Account & Shopping: Your online account will no longer exist. Your shopping cart items, order history, saved addresses, saved recipes and any other saved preferences in your online account will no longer be available.
  • Loyalty Program: You will lose your loyalty account and any points earned as part of your participation in our rewards program. You will not be able to accrue loyalty points moving forward. Any existing reward certificates will be honored. You will also no longer be eligible for loyalty specific benefits such as exclusive events and early access offers.
  • Recalls: We will no longer be able to contact you via email, regular mail, or phone about product recalls related to products you purchased, unless you provided your information to us by returning a product registration card attached to a durable infant product.
  • Marketing Communications: We will no longer be able to provide you with any marketing communications, including personalized marketing communication such as information about new products, services and offers tailored to your interests.
  • Opt Outs: Previous opt-out requests will not be saved.


We will match this information to the information in our systems. In order to designate an authorized agent to act on your behalf you must provide the authorized agent with written permission to do so, and your authorized agent must submit written proof at the time they make the request on your behalf. If you wish to make multiple requests under this section, we recommend sending the deletion request last, as we will not be able to fulfill your other requests once we have deleted your information. We will maintain a record of your request to know or request to delete. 

We reserve the right to deny your request if we cannot verify your identity. Where we deny your request in whole or in part, we will endeavor to inform you of the denial,  provide an explanation of our actions, and the reasons for the denial.

We will not restrict or deny you access to our Services because of choices and requests you make in connection with your Personal Information. Please note, certain choices may affect our ability to deliver the Services. For example, if you ask us to delete your credit card information, you will not be able to schedule a reservation at our Locations unless you provide us with your current credit card information. 

How we share and disclose information

Information Disclosed for Business or Commercial Purposes in the Last 12 Months, and Categories of Parties Disclosed To

We may disclose the following personal information about you when you Clients (online):

Personal Information Disclosed Recipient (by Category)
Personal Identifiers Service Providers, Ad Networks, Business Operations Tool, and Data Analytics Providers
Online Identifiers Service Providers, Ad Networks, Data Analytics Providers, and Business Operations Tool
Internet Activity Ad Networks and Data Analytics Providers
Commercial and Financial Information Service Providers, Ad Networks, Data Analytics Providers, and Business Operations Tool
Characteristics of Protected Classifications Business Operations Tool and Data Analytics Providers
Inferences Service Providers

We may disclose the following personal information about you when you In-Store Clients:

Personal Information Disclosed Recipient (by Category)
Personal Identifiers Service Providers, Business Operations Tool, and Data Analytics Providers
Online Identifiers Service Providers
Commercial and Financial Information Service Providers, Business Operations Tool, and Data Analytics Providers
Characteristics of Protected Classifications Business Operations Tool and Data Analytics Providers
Inferences Service Providers

We may disclose the following personal information about you when you Newsletter Subscribers:

Personal Information Disclosed Recipient (by Category)
Personal Identifiers Service Providers
Online Identifiers Service Providers
Internet Activity Service Providers


Collection and Disclosure of Personal Information

The personal information we collect is described above in Information we collect. The personal information we disclose for business or commercial purposes is described above in How we share and disclose information. The length of time for which we retain personal information is described above in How long we keep your data.

Business and Commercial Purposes for Collection

We collect personal information for the following business purposes:

  • Advertising and Marketing
  • Audit Current Interactions
  • Provide Products or Services
  • Quality Assurance

We also “share” and “sell” (as defined in the CCPA) personal information for commercial purposes, including to advertise and market our products.


Right to Delete

You have the right to request that we delete any personal information about you that you have provided to us. We will permanently delete from our records any personal information that is not necessary for our business operations and direct our service providers to do the same.

We consider information to be necessary for our business operations if it is used to:

  • Complete an obligation to you that you have requested
  • Detect and resolve issues related to security or functionality
  • Comply with legal obligations
  • Enable solely internal uses

Right to Non-Discrimination

If you exercise your CCPA consumer rights:

  • We will not deny goods or services to you
  • We will not charge you different prices or rates for goods or services, including through the use of discounts or other benefits or penalties
  • We will not provide a different level or quality of goods or services to you
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